Last updated: 27/8 - 2025

Meltsow AB (“Meltsow”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website, book an appointment, or purchase a course through our online store.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect
- We may collect the following types of personal data:
- Contact details: name, email address, phone number.
- Booking and course details: information related to your appointment or course registration.
- Payment information: processed securely by Shopify Payments, Stripe, or other payment providers. We do not store your full card details.
- Technical data: IP address, browser type, device identifiers, and cookies.
- Communication data: messages you send us by email or through our website.

How We Use Your Information

We use your personal data to:
- Process course registrations and provide access to course material.
- Manage salon bookings and customer service.
- Send confirmations, reminders, and important updates.
- Fulfil legal obligations (such as accounting requirements).
- Improve our website and services through analytics and technical data.
- Send marketing communications, if you have given your consent (you can unsubscribe at any time).

Sharing of Information
We only share your personal data with trusted service providers who help us deliver our services, including:

- Shopify, which hosts our online store.
- Payment providers (e.g. Shopify Payments, Stripe) for secure payment processing.
- Voady AB, booking system used for salon appointments.
- Email and marketing platforms, if you have opted in to receive marketing.
- We never sell your personal data to third parties.

Data Retention
We keep your personal data only as long as necessary for the purposes stated above or as required by law. For example, accounting records must be retained for 7 years under Swedish law. Marketing data is retained until you withdraw your consent.

Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:

- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to certain processing or withdraw consent at any time.
- Request data portability.
- If you are dissatisfied with how we process your personal data, you have the right to lodge a complaint with Integritetsskyddsmyndigheten (IMY) in Sweden or your local data protection authority.
- To exercise your rights, contact us at info@meltsow.com.

Cookies
Our website uses cookies to ensure basic functionality and to collect anonymous statistics. You can control or disable cookies in your browser settings.

Security
We take appropriate technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

International Transfers
As we use Shopify and other service providers, your personal data may be transferred outside the EU/EEA. In such cases, we ensure appropriate safeguards are in place (such as EU Standard Contractual Clauses)

Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact
Meltsow AB
Org.nr: 559247-2574
Lojovägen 88
181 47 Lidingö, Sweden
Email: info@meltsow.com